Voices of
Gratitude
At Heartfelt Recovery Centers, our staff don’t just provide treatment—they walk beside people through some of the hardest moments of their lives. These words were written by alumni who experienced that care firsthand. Their stories reflect the compassion, honesty, and dedication our team brings to recovery every single day.
Why Alumni
Recognition Matters
Recovery is deeply personal, and the people who guide that journey leave lasting impressions. When alumni choose to share their gratitude, they remind us that healing happens through connection, patience, and trust. These reflections are not marketing words—they are lived experiences from individuals whose lives were changed through support, structure, and genuine care.
At Heartfelt Recovery Centers, we believe the difference is in the heart. Our staff show up every day with compassion, accountability, and honesty, helping clients rebuild their lives one step at a time. The messages below are a small glimpse into the impact that commitment has made on our alumni, their families, and their futures.
Meet the Team
Through Alumni Eyes
Natasha Bowden
Program Director, LADC, CDAC
Natasha is an honest, compassionate therapist who helps clients grow through accountability and support. She meets people where they are while guiding them toward meaningful change with clarity and respect. Her authenticity and clinical skill make a lasting difference in recovery.
—Adam
Nik Protasenia
Clinical Director, LMHC
Nik believes deeply in therapy, resilience, and the power of personal growth. His thoughtful approach helps clients understand their struggles while building strength and confidence in recovery. He brings curiosity, compassion, and dedication into every session.
—Brandon
Melanie Chandonnet
Clinician, Masters in Behavioral Psych
Melanie brings warmth, authenticity, and dedication to every client she supports. She creates a safe space where people feel understood, hopeful, and never judged. Her commitment to recovery continues beyond the program walls and leaves a lasting impact.
—Liz
Nicole McNeil
Clinical Supervisor, LICSW
Nicole is a Licensed Independent Clinical Social Worker with experience in addiction and mental health care. She blends clinical leadership, supervision, and direct care with a commitment to equitable treatment. As someone in recovery herself, she brings humility and authenticity into every relationship.
—Jenny
Victoria Reardon
Lead Clinician, LDAC
Victoria combines empathy with structure, creating a space where clients feel respected and understood. Her thoughtful approach encourages honest conversation and steady progress toward recovery goals. She balances warmth and professionalism in a way that builds trust.
—Michael
Sarah Thayer
Clinician, CRSW
Sarah is kind, perceptive, and deeply insightful in her work with clients. She helps people understand themselves while guiding them gently toward their own solutions. Her empathy and genuine care help clients feel safe, open, and supported in recovery.
—Rickey
Scott Landry
CEO
Scott is a visionary leader dedicated to serving others with compassion and integrity. He leads with humility and purpose, helping people find hope, direction, and lasting recovery. His commitment to building a community rooted in care continues to change lives.
—Edward
Patrick O'Brien
Executive Director
Patrick brings steady leadership, compassion, and dedication into every interaction with clients. He meets people where they are while guiding them with honesty, encouragement, and respect. His belief in each person’s potential helps clients find confidence and hope.
—James
Jamie Fitzgerald
Managing Partner
Jamie has devoted his life to helping others—not because it’s a career, but because it’s who he is. He never forgets where he came from, and he uses that lived experience to guide people through the same battles he once fought himself. He answers the phone. He shows up. No matter the hour, no matter the situation.
—Antonio
Mitchell Cohen
Medical Director, MD
Dr. Mitch Cohen serves as Medical Director at Heartfelt Recovery Centers, overseeing medical and psychiatric care across all levels of treatment. He specializes in addiction medicine, MAT, and co-occurring disorders, providing compassionate, evidence-based care that supports lasting recovery.
Roxanne Lydon
Nurse Practitioner, NP
Roxanne is a Board-Certified Psychiatric Mental Health Nurse Practitioner with over a decade of experience in mental health and addiction treatment. She provides compassionate, holistic psychiatric care and works closely with Heartfelt’s clinical team to create personalized treatment plans that support lasting recovery.
—Tara
Drew Wade
Director of Operations
Drew brings calm strength and lived understanding into every interaction. He creates a space where clients feel safe, seen, and supported while being guided toward real growth. His steady leadership and compassion earn trust from both clients and colleagues.
—Mel
Janene Brandolini
Director of HR & Compliance
Janene is the quiet heartbeat of Heartfelt, showing compassion and integrity in everything she does. She tells you what you need to hear with honesty and grace, helping clients grow in lasting ways. Her dedication behind the scenes continues to change lives.
—Justin
Kim Gee
Clinician
Kim blends wisdom, compassion, and insight into every therapy session she leads. She meets each client with patience, respect, and genuine care while helping them understand their needs. Her passion for learning and helping others makes her an exceptional therapist.
—Hannah
Kate Brooks
Director of Case Management
Kate is a dedicated Case Manager known for her insight and compassionate support. She helps clients navigate challenges with clarity, patience, and care. Her commitment to advocacy reflects the heart of Heartfelt’s mission.
—Josh
Sheila McLaughlin
Case Manager
Sheila is a burst of sunshine whose warmth and optimism lift everyone around her. She listens deeply, remembers the little things, and creates stability during difficult times. Her kindness, consistency, and hope make a powerful difference in recovery.
—Jason
Savannah Bailey
Intake Coordinator
Savannah helps clients grow, face challenges, and rediscover who they are in recovery. She goes above and beyond to make people feel valued, respected, and supported. Her compassion and dedication leave a lasting impact on those she helps.
—Miguel
Corey O'Reilly
Alumni Coordinator
Corey O’Reilly is a steady, trusted presence at Heartfelt Recovery Centers, coordinating alumni outreach and supporting clients and staff with compassion and dedication. Known for his quiet leadership and genuine care, Corey embodies the spirit of recovery community and walks alongside alumni every step of the way.
—Richard
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